Here is a small confession about links: people do not always click them.
You built a great bot. It knows your schedule, your prices, your parking situation. You posted the link in your tournament's WhatsApp group with a cheerful "all answers here!" And then, forty minutes later, someone asked in the group anyway: "What time do we start tomorrow?"
That is not a failure of your bot. It is human nature. The question happened in the group, so the person asked in the group. Leaving the conversation to open a link, even a good link, is one step more than most people will take at 9 PM with a phone in one hand and a toddler in the other.
So we stopped fighting it. Your Boty can now be a member of the conversation itself. Add it to your WhatsApp group or connect it to Telegram, and it answers questions right where they are asked.
Think about what actually happens in an event group, a customer group, or a neighborhood community chat. Someone asks a question. Then one of three things follows: the organizer answers (again), somebody answers wrong, or the question scrolls into oblivion and gets asked again two hours later.
Now add a bot that has read everything you wrote: the schedule, the price list, the rules, the address, the what-to-bring list. The question appears, and the answer appears seconds later. In the group, visible to everyone, including the three other people who were about to ask the same thing.
You did not get pinged. You did not type anything. The answer is correct, consistent, and available at 6 AM and at midnight.
And here is the detail we care about most: in group chats, your bot only speaks when it actually knows the answer. If someone asks something outside your content, the bot stays quiet and lets the humans handle it. No "Sorry, I don't have information about that" cluttering the chat every few minutes. A group bot has to be a good guest, not a noisy one.
For most event organizers and small businesses, WhatsApp is not a channel. It is THE channel. Your Boty meets it in three ways:
In the group. Add the Boty WhatsApp number to your group like any other member, link it to your bot, and it starts answering. If you run several bots, a simple /switch command changes which bot is active in that group. There is also a /help command if anyone gets lost.
One-on-one, via link. Every bot gets a WhatsApp deep link. Put it in your Instagram bio, your invoice footer, your flyer. One tap opens a WhatsApp chat with your bot, in an app your customer already trusts and already knows how to use.
One-on-one, via QR code. Print your bot's WhatsApp QR code on the event poster or the door sticker. Scan, chat, done. No app to install, no website to find.
The magic of the WhatsApp route is that there is zero learning curve. Nobody has ever needed a tutorial for "send a WhatsApp message."
If your community lives on Telegram (gaming groups, crypto communities, large clubs, many international audiences), the integration goes even further, and Telegram's Bot API is completely free.
Setup takes about two minutes. You create a bot with Telegram's @BotFather, it hands you a token, and you paste that token into your Boty dashboard under Integrations. That is the whole process. Your bot is now live on Telegram under its own name and profile.
From there you can shape how it behaves:
Your Telegram conversations also show up in your Boty analytics alongside web chats, so you can see what people ask, on which channel, and where your content has gaps.
The tournament parents group. Dana runs a youth soccer tournament with 60 families in one WhatsApp group. She added her Boty to the group on Monday. By the weekend it had answered forty-some questions about game times, field numbers, and the snack rotation. Dana answered four questions all week, the four that actually needed her.
The building renovation group. A contractor managing a lobby renovation kept a Telegram group with the residents. Every day someone asked when the elevator would be back. He connected his bot, added a /status command, and updated one line of content each morning. The residents got instant answers; he got his evenings back.
The fitness studio community. A studio owner with a 200-member WhatsApp community linked her class-schedule bot to the group. New members ask about prices and trial classes right in the chat, the bot answers, and she jumps in only to say "see you Tuesday!" The group feels more alive, not less personal, because the boring questions no longer wait hours for a reply.
The lesson under all of this is simple: people do not go where the information is. Information has to go where the people are. And your people are in a group chat, sending messages at hours you would rather not know about.
Your bot can be there now, answering instantly, staying politely silent when it should, and leaving you a tidy report of everything that happened.
Set up your Boty, connect WhatsApp or Telegram from the Integrations panel, and let the group answer itself.