Here is an uncomfortable truth about your beautiful bot page: some of your customers will never visit it.
Not because they do not like you. Because they live somewhere else. Their entire digital life happens inside two apps: WhatsApp and Telegram. The event group, the family group, the neighborhood group, the group for parents of kids who play basketball on Tuesdays. That is where the questions get asked. That is where decisions get made.
You can keep hoping people click through to your bot's page. Or you can send your bot to where the questions already are.
Boty does the second one. Your bot can now answer questions directly inside WhatsApp and Telegram, including in group chats, and it behaves itself while doing it.
If you have ever run an event through a WhatsApp group, you know the cycle. Someone asks what time doors open. You answer. Forty minutes later someone else asks the same thing, because nobody scrolls up. Ever. Scrolling up is against human nature.
By the day of the event, the group is 400 messages deep, the parking instructions are buried under a meme, and you have typed "doors open at 6" more times than you have said your own name.
The obvious fix is a bot that knows the answers. But until now that meant sending people out of the group to a website or a bot page. Some people click. Many do not. The question stays in the group, and so does the burden of answering it.
The better fix: the bot joins the group.
Every Boty bot gets a WhatsApp presence through Boty's WhatsApp number. From your dashboard you get a ready-made link and QR code. Anyone who taps the link or scans the code opens a WhatsApp chat that is already connected to your bot. They ask, it answers. No app to install, no page to load, just WhatsApp doing what WhatsApp does.
The interesting part is groups. Add the number to your event or business group, and the group gets linked to your bot. From then on, anyone in the group can get answers by mentioning the bot by name:
"Boty, what time do doors open?"
The bot replies right there in the group, and everyone sees the answer. One question, one answer, visible to 80 people. The next parent who wonders about doors does not even have to ask.
And here is the part we are genuinely proud of: in a group, if the bot is not confident it has the right answer, it says nothing. No "I'm sorry, I don't have information about that" cluttering the chat. A bot in a group is a guest, and a good guest knows when to stay quiet. Unanswered questions still show up in your dashboard, so you know what content to add.
Telegram works a little differently, and honestly, Telegram makes it fun. You create your own bot in Telegram by messaging BotFather (yes, that is really what it is called), which takes about two minutes and gives you a token. Paste that token into the Telegram panel in your Boty dashboard, and Boty verifies it and wires everything up automatically.
Now you have a Telegram bot with its own name and username, powered by everything you taught your Boty bot. People can message it directly, or you can add it to your Telegram groups.
In groups, you decide how chatty it should be. The default is polite mode: it only answers when someone mentions it with its @username. If you run a group where the bot should handle everything, you can switch it to respond to all messages. Your group, your rules.
Your analytics dashboard shows Telegram conversations as their own channel, so you can see exactly how much work your bot is doing there versus on the web.
The tournament group. Dana runs a youth judo tournament with a WhatsApp group of 200 parents. She added her bot to the group on Monday. By Saturday, parents were asking "Boty, where do we park?" and "Boty, when is weigh-in for under 12?" and getting instant answers. Dana answered exactly four questions herself all week, all of them genuinely new. All four went into her bot's content for next year.
The plumber's customers. Marco the plumber does not have a customer group, but his customers all have WhatsApp. His link now opens a WhatsApp chat with his bot instead of a contact form nobody fills out. Customers describe the problem, ask what a callout costs, and leave their address, all in the app they message their family with. Marco gets a lead. The customer never filled out a form in their life.
The community choir. Rivka manages a 60-person community choir on Telegram. Rehearsal times, sheet music links, concert dress code: all questions that used to hit her personally. She created a Telegram bot in two minutes, connected it to her Boty content, and added it to the group. Now choir members ask the bot. Rivka gets to just sing.
A few practical tips for your first week with channels:
The story of every small tool that wins is the same: it removes a step. Boty already removed the "build a chatbot" step and the "translate your content" step. This removes the "come to my website" step.
Your knowledge, answering questions inside the apps your customers open fifty times a day. The group chat finally gets quieter, and nobody had to scroll up.
Set up your bot in minutes, connect a channel, and give your group the one member who never gets tired of answering.